Referral Proceedures
Referral Procedures for
Referring in:
This is where a service wishes to refer a client to a Citizens Information Service
1: Please use referral form attached
2: They should include all documentation, information relevant to the case/ client.
3: When a referral form returns – it is allocated to an information officer, who contacts clients and seeks an initial interview.
4: Based on information given & adhering to the services Policies & Procedures, the Information Provider decides whether the client needs information, advice or advocacy or if they need to be referred onwards to another agency
Thanks for your co-operation.




