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Referral Proceedures

Referral Procedures for Co. Offaly Citizens Information Service

 

 

Referring in:

This is where a service wishes to refer a client to a Citizens Information Service

 

1: Please use referral form attached

2: They should include all documentation, information relevant to the case/ client.

3: When a referral form returns – it is allocated to an information officer, who contacts clients and seeks an initial interview.

4: Based on information given & adhering to the services Policies & Procedures, the Information Provider decides whether the client needs information, advice or advocacy or if they need to be referred onwards to another agency

 

Thanks for your co-operation.